Merryvale Wine Club – Club Q&A
For quick reference, we have provided a few answers to commonly asked questions below. Should you have any additional questions or concerns, please contact us anytime.
Merryvale Club Concierge and Member Services
Bonnie Carman – (707) 968-3414
Jean Varner – (707) 968-3413
Q: Accessing online account?
A: You may access your membership information and order history by logging in to our website with the email listed on your membership and your unique password. If you are logging in for the first time please click "forgot your username and password" in order to create a new password. Once logged in, you may update your membership information online.
Q: Customizing club shipments?
A: We welcome customization requests! An email notice will be sent 2-3 weeks prior to each quarterly shipment which will include a form to mix and match your wine selections. You may use the form included in the email or directly reply to the email.
Q: Average 6 bottle quarterly club shipment cost?
A: Although club shipment costs may vary based on membership wine preferences and customization requests, our average shipment is approximately $350 plus applicable tax. Shipping is included in all six bottle shipments.
Q: Planning a visit to Merryvale?
A: We welcome you to sit back, relax and enjoy a complimentary seated tasting with artisanal cheese selections in our Club Lounge. Reservations are recommended so please contact us prior to your visit.
Q: Changing or updating shipments which are currently in transit?
A: You will automatically receive a tracking number via email when your shipment is on the way. Should you need to update or change a shipment that is currently in transit, please contact us immediately so we can prevent any shipment delays or returns.
Q: Re-Ordering club selections?
A: Wines sent in club shipments are typically not available online but are available for purchase exclusively for members. We offer 20% discount and complimentary shipping on all case orders purchased during your club shipment month. Please contact us at email@example.com or 707-968-3414 to place an order. You may also request to add on wines from previous club shipments in your current shipment.
A: We offer annual gift memberships which are great for any special occasion. Gift recipient will enjoy four seasonal club shipments and will have access to full membership benefits throughout the year. Please contact us directly to sign up your loved one!